Refund policy

The Starter plan is free forever. There's nothing to refund, and you don't need a credit card to use it. If you signed up, never paid anything, and want to leave — just delete your account from Settings or email us.

AI generation runs through a metered credit balance. Credits are refunded automatically and instantly whenever the upstream model returns an error before delivering output — you never pay for a call we couldn't fulfil.

The refund shows up as a positive ledger entry taggedrefund_failed_ad or refund_failed_description in Settings → Billing → Activity. If you ever see a credit deduction without a corresponding output and the refund didn't happen automatically, write to sitesezy@gmail.com and we'll credit you manually.

While Stripe billing is being integrated, switching between Starter, Pro and Team takes effect immediately and no money changes hands. There is nothing to refund — the plan simply applies for the next cycle.

You can verify this any time by checking the billing activity ledger: pre-Stripe plan switches log a plan_switch entry with no associated charge.

Once paid billing ships, subscription charges will be handled through Stripe. Our refund stance is:

• Pro-rated downgrades. Switching from a higher tier to a lower one during a billing cycle credits the unused portion to your next invoice.
• 14-day satisfaction window. If you upgrade, decide the product isn't a fit within the first 14 days and ask for a refund, we'll process it without quibbling — assuming the workspace hasn't been used in obvious bad faith.
• Billing errors and outages. If we charge you wrongly or the platform is unavailable for an extended period, we'll refund the relevant cycle.
• Used credits. AI credits already consumed during the cycle are non-refundable — we paid the upstream model for them.

Refunds (once billing is live) typically reach your card within 5 to 10 business days, depending on the issuing bank.

Email sitesezy@gmail.com from the address linked to your workspace, or open a support ticket with category "Billing". Include:

• The invoice or transaction ID (visible in your Stripe receipt).
• A short note on what went wrong or why you're asking.

We respond within 2 business days and aim to resolve within 7.

We'd much rather sort things out by email than receive a chargeback. If you spot something on a statement you don't recognise, reach out first — we'll usually be able to resolve it the same day.

Questions about refunds, credits or anything billing-related? Email sitesezy@gmail.com.